AT&T spooked customers with misleading phone upgrade warning

AT&T spooked customers with misleading phone upgrade warning

  • AT&T scared prospects with an e-mail telling them to improve telephones to proceed service.
  • However, it didn’t say prospects had till February 2022 to change, making some marvel if it was a rip-off.
  • The provider mentioned the omission was a mistake.

AT&T has been accused of deceptive prospects earlier than, however its newest incident was notably worrisome for some individuals — if apparently unintentional.

Android Police experiences that AT&T prospects acquired an e-mail message telling them their telephones are “not appropriate” with its newest community expertise and should be upgraded to “proceed receiving service.” That’s barely worrisome when the telephones are comparatively current, like Samsung’s Galaxy S10e or the Nokia 6.1. One S10e proprietor on AT&T’s discussion board questioned if the message wasn’t a “rip-off.”

The e-mail linked to a assist article making clear that prospects have till February 2022, when AT&T shuts off its 3G community and stops supporting telephones with out HD Voice calling. AT&T’s message didn’t make clear that, although, making it sound like prospects are dropping service quickly as a substitute of a 12 months and a half later. The provider added to the confusion by sending messages to subscribers whose telephones do assist HD Voice.

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Read extra: How Enhanced HD voice makes your calls crisp and clear

In a press release to Android Police, AT&T characterised the omissions as errors. It acknowledged that the e-mail “ought to have included” the 2022 cutoff date, and that solely prospects with out HD Voice “ought to have acquired” the message. The supplier beneficial contacting buyer assist if there was any uncertainty a couple of cellphone’s long-term future, though it stopped wanting promising a clarifying message.

Whatever AT&T’s intentions, the timing of a message like this was greater than a bit of unlucky. It was successfully telling prospects to spend cash on a brand new cellphone in the midst of a pandemic outlined by financial hardship. Thankfully, the reality is decidedly much less alarming. If you do have an affected cellphone, you continue to have the higher a part of two years to plan your improve technique.


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