Birmingham-based Help Lightning raises $8 million for its remote training and support tools

Birmingham-based Help Lightning raises $8 million for its remote training and support tools

In the 4 years since Help Lightning first started pitching its companies out of its Birmingham, Ala. headquarters, the corporate has managed to enroll 100 clients together with some massive Fortune 500 corporations like Cox Communications, Siemens, and Boston Scientific.

Now, with an extra $eight million in financing from Resolve Growth Partners, the corporate is hoping to develop its gross sales and advertising and marketing efforts and proceed to refine its product.

The expertise was initially invented by Bart Guthrie, a neurosurgeon on the University of Alabama at Birmingham, who wished a manner to enhance telepresence applied sciences so he might help with distant surgical procedures.

What Guthrie developed was a expertise that might merge video streams to that specialists might remotely monitor, handle, and help in every little thing from service repairs to surgical procedure.

“Think of it as a video name on steroids,” says Gary York, the corporate’s chief govt officer. A serial entrepreneur, York was introduced on board by Guthrie to assist commercialize the expertise 4 years in the past.

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The expertise works on any android or iOS machine and is accessed via a cellular browser. The firm now boasts over 100 clients together with Cox, Canon, Unisys, and Boston Scientific. And its utilization has soared for the reason that creation of the pandemic, in line with York.

“We noticed name quantity quadruple,” he stated.

For occasion, Cox Communications makes use of the expertise to supply digital bother capturing to interchange in-home service visits for purchasers. At Siemens, service technicians who repair medical imaging and lab diagnostic tools can use the Help Lightning to hyperlink up with specialists to troubleshoot fixes in actual time. York wouldn’t touch upon pricing, however stated that the corporate offers customized quotes based mostly on utilization.

“After evaluating the digital experience software program marketplace for over a 12 months, our diligence is evident that Help Lightning has constructed a extremely differentiated answer that’s valued by its clients” stated Jit Sinha, co-founder and Managing Director from Resolve, in an announcement earlier this week. “Help Lightning has an amazing alternative to energy the success of this quickly rising market. We’re thrilled to be partnering with Gary York and his proficient crew.”

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