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Facebook to pay $52 million to content moderators suffering from PTSD

Facebook to pay $52 million to content moderators suffering from PTSD

Facebook has agreed in precept to pay $52 million to compensate present and former content material moderators who developed psychological well being points on the job.

The Verge reported Tuesday that the settlement will cowl greater than 11,000 content material moderators who developed despair, addictions and different psychological well being points whereas they labored moderating content material on the social media platform.

In truth, it was The Verge that sparked the inquiry to start with. Silicon Valley editor Casey Newton reported that Facebook content material moderators, employed via outsourcing big Cognizant in Phoenix and Tampa, had been topic to hate speech, murders, suicides and different graphic content material.

Facebook employs 1000’s of content material moderators to sift via the huge variety of posts, photographs and different content material posted to the positioning. If a doubtlessly rule-breaking submit is flagged by different customers, it’s usually reviewed by a content material moderator who makes the ultimate name on whether or not it stays or is deleted.

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One former content material moderator, Selena Scola, stated she developed post-traumatic stress dysfunction — or PTSD — and sued Facebook to begin a fund to create a testing and remedy program for present and former moderators.

Cognizant later pulled out of the content material moderation market altogether following The Verge’s investigations.

The preliminary settlement will cowl moderators in Arizona, California, Florida and Texas from 2015, and every moderator will obtain no less than $1,000. Others might obtain as much as $50,000 in damages.

The California courtroom overseeing the case will make the ultimate name, anticipated later this yr.

A Facebook spokesperson instructed TechCrunch: “We are grateful to the individuals who do that vital work to make Facebook a secure setting for everybody. We’re dedicated to offering them further help via this settlement and sooner or later.”

If you or somebody wants assist, name 1-800-273-8255 for the National Suicide Prevention Lifeline. You may textual content HOME to 741-741 without spending a dime, 24-hour help from the Crisis Text Line. Outside of the U.S., please go to the International Association for Suicide Prevention for a database of assets.

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