Fleetsmith customers unhappy with loss of third-party app support after Apple acquisition

Fleetsmith customers unhappy with loss of third-party app support after Apple acquisition

When Apple confirmed it had acquired Fleetsmith, a cell machine administration vendor, on Wednesday, it appeared like an easy buy, however Fleetsmith prospects shortly discovered a key piece of performance had stopped working  — and lots of weren’t completely satisfied about it.

Apple techniques directors started complaining on social media on the morning of the acquisition announcement that the corporate was now not permitting them to connect with third-party functions.

“Primarily Fleetsmith maintained a third-party app catalog, so you may deploy issues like Chrome or Zoom to your Macs, and Fleetsmith would preserve safety updates for these apps. This was the primary cause we bought Fleetsmith,” a Fleetsmith buyer instructed TechCrunch.

The buyer added that the corporate described this performance as a significant function in an organization weblog submit:

For apps like Chrome, that are managed via the Fleetsmith Catalog, we deal with all points of testing, packaging, triage, and deployment routinely. Whenever there’s an replace (together with safety patches), we shortly add them to the Catalog in order that our prospects can implement the most recent model. In this case, we had the Chrome 78.0.3904.87 patch up inside a pair hours of the replace dropping.

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As one system administrator identified, with the ability to handle Chrome browser safety in an automatic approach was an enormous a part of this, and that was additionally eliminated together with third get together app assist.

Apple has acquired Fleetsmith, a startup that helps IT handle Apple units remotely

As it turned out, Apple had made it clear that it was discontinuing this function in an electronic mail to Fleetsmith prospects on the day of the transition. The electronic mail included hyperlinks to a number of assist articles that had been supposed to help admins with the transition. (The electronic mail is included in full on the finish of this text.)

The common consensus amongst admins that I spoke to was that these articles weren’t terribly useful. While they described a option to repair the problems, they stated that Apple has turned what was a extremely automated expertise right into a extremely guide one, successfully eliminating the pace and ease of use benefit of getting the replace function within the first place.

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Apple did affirm that it had responded to some assist ticket requests after the adjustments this week, saying that it might quickly restore some configurations for Catalog apps, and was working with impacted prospects as wanted. The firm didn’t clarify, nevertheless, why they eliminated this performance within the first place.

Fleetsmith supplied a few key options that appealed to Mac system directors. For starters, it allow them to arrange new Macs routinely out of the field. This permits them to ship a brand new Mac or different Apple machine, and as quickly as the worker powers it up and connects to Wi-Fi, it connects to Fleetsmith, the place techniques directors can monitor utilization and updates. In addition, it allowed System Administrators to implement Apple safety and OS updates on firm units.

What’s extra, it may additionally do the identical factor with third-party functions like Google Chrome, Zoom or many others. When these firms pushed a brand new replace, system directors may make certain all customers had the latest model working on their machines. This is the important thing performance that was eliminated this week.

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It’s not clear why Apple selected to strip out these options outlined within the electronic mail to prospects, however it appears possible that the majority of this performance isn’t coming again, aside from restoring some configurations for Catalog apps.

Email that went out to Fleetsmith prospects the day of the acquisition outlining the adjustments:


Attempts to succeed in Fleetsmith founders for remark had been unsuccessful. Should that change we’ll replace the article.


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