Google rescues Robinhood from a flood of negative Play Store reviews

Google rescues Robinhood from a flood of negative Play Store reviews

Credit: Andy Walker / Android Authority

  • Robinhood’s Play Store itemizing was bombarded by unfavorable critiques after it stopped customers from buying choose shares.
  • Google has since eliminated these critiques, restoring the app’s ranking from one to 4.Three stars.
  • The firm reportedly took motion because it believed a majority of those critiques have been “coordinated or inorganic”.

Stock buying and selling platform Robinhood has had fairly the week. After it barred customers from buying alternative shares punted by Redditors, the corporate acquired a tsunami of unfavorable critiques on its Android app’s Play Store itemizing. It now appears {that a} majority of those critiques have vanished.

As captured by 9to5Google early on Friday, Robinhood’s Android app had a one-star ranking with slightly below 275,000 critiques to its identify. However, after we checked simply previous to publishing this text, the app had 100,000 fewer critiques with a 4.3-star ranking total. See the 2 screenshots beneath.

robinhood rating after review purge
robinhood rating 9to5google

One might argue that aggrieved Robinhood customers have a proper to voice their opinions on the Play Store. But in keeping with Gizmodo, Google confirmed that it deleted the critiques in an act in opposition to “coordinated or inorganic critiques”. The Verge was informed that Google took motion in opposition to critiques it felt “assured” contravened its tips.

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We’ve reached out to Google ourselves for remark and can replace this text if/after we obtain a response.

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It’s unclear what number of of those critiques have been certainly “inorganic”, however Google might cite a variety of posts on Reddit’s r/WallStreetBets subreddit as attainable examples of coordination.

Google and Play Store critiques

Google took a extra severe stance in opposition to “deceptive” critiques in 2018. The agency instituted a system primarily based on “AI and human intelligence” to weed out critiques that contravened its insurance policies. That yr, the agency famous it had deleted thousands and thousands of critiques from the platform. Despite these steps, the Play Store’s overview system has all the time been a weak point in Google’s app distribution platform.

Robinhood’s iOS app contains a 4.7-star common from round 2.Four million scores. So evidently the Apple model might have escaped unscathed from the ire of the web. But it’s clear that some customers, particularly those that loved their stock-trading highs, don’t really feel the identical method.

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