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How Liberty Mutual shifted 44,000 workers from office to home

How Liberty Mutual shifted 44,000 workers from office to home

In a typical month, an IT division would possibly take care of a small share of staff working remotely, however monitoring a couple of thousand staff is one factor — shifting a whole firm offsite requires next-level planning.

To be taught extra about how massive organizations are adapting to the fast shift to working from residence, we spoke to Liberty Mutual CIO James McGlennon, who helped orchestrate his firm’s transfer in regards to the challenges he confronted as he shifted greater than 44,000 staff in quite a lot of jobs, places, cultures and dwelling conditions from workplace to residence in brief order.

Laying the groundwork

Insurance firm Liberty Mutual is headquartered within the coronary heart of Boston, however the firm has workplaces in 29 nations. While some staffers in components of Asia and Europe had been despatched residence earlier within the yr, by mid-March the corporate had closed all of its workplaces within the U.S. and Canada, ultimately sending each worker residence.

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McGlennon mentioned he by no means imagined such a scenario, however the firm noticed sure networking points in recent times that gave them an inkling of what it would appear to be. That included an surprising incident through which two factors on a community ring round one among its fundamental information facilities went down in fast succession, first as a result of a backhoe hit a line, after which at one other level as a result of somebody stole the fiber-optic cable.

That obtained the CIO and his group fascinated with how to reply to worst instances. “We actually hadn’t contemplated needing to get 44,000 individuals working from residence or working remotely so rapidly, however there have been a couple of issues which have occurred over the previous few years that made me suppose,” he mentioned.

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