- Samsung now supplies customer support to India by means of WhatsApp.
- Locals can message 1800-5-SAMSUNG for technical assist and extra.
- The transfer ought to assist prospects keep at dwelling in the course of the pandemic.
It’s not very sensible for Samsung to supply in-person assist in the course of the COVID-19 pandemic, and the corporate is responding in sort by making distant assist that a lot simpler for a few of its prospects.
The tech large has began providing assist by means of WhatsApp to prospects in India for any product provided within the nation, whether or not it’s the most recent Galaxy cellphone or a washer. You can ask for technical assist, verify the standing of a restore, discover service areas, or request installations and demos for newly purchased gadgets.
Help is out there by sending a message to a devoted WhatsApp assist quantity (1800-5-SAMSUNG, or 1800-5-7267864) between 9AM and 6PM native time any day of the week. Samsung hasn’t stated if it’s going to provide assist through WhatsApp in different nations.
It’s a logical transfer for the corporate. India is WhatsApp’s largest market, with over 400 million customers as of July 2019, and the messaging software program is used for every little thing from day-to-day enterprise by means of to disseminating political data (and misinformation). This brings Samsung assist to a platform many individuals are already snug utilizing, and will assist maintain face-to-face assist to a minimal.
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